Does my Mariana jewellery have a warranty/guarantee?
Mariana jewellery has a lifetime guarantee against manufacturing defects. General wear and tear or damage from the incorrect use or not complying with care instructions are not covered by the warranty. Please retain your receipt or pass it onto the gift recipient, as the original proof of purchase is the warranty. If a receipt is not available, a credit card or bank statement will suffice © Mariana’s designs are subject to international copyright. Copying of, or modification to, Mariana’s jewellery and designs is strictly prohibited and will void the warranty.
I purchased Mariana jewellery overseas (outside of Australia or New Zealand) and would like it repaired. Can I contact you?
Only Mariana jewellery items purchased in Australia from authorised stockists are warrantied in Australia. Any Mariana jewellery purchased from overseas stores or websites is not covered by the Australian warranty. Please contact your store of purchase for warranty information.
My Mariana jewellery has a defect, what should I do?
A: If the item was purchased from a retail shop in Australia or New Zealand, return the item to the store / stockist where the item was originally purchased from. If that is not possible please forward an email to firstname.lastname@example.org with your details.
B: If the item was purchased from our online store (www.mariana.com.au), please contact Mariana H/O by email on: email@example.com.
Your stockist/Mariana staff will keep you up to date with the progress of your repair/replacement, and the item will be returned to the stockist or directly to you when the assessment/repair/replacement is complete.
PLEASE NOTE: If the item was purchased from a stockist that is not in Australia or New Zealand, or our online store (mariana.com.au), you will need to contact the stockist directly or the distributor for that country. We do not provide any warranty for items purchased on eBay or Amazon and you would have to contact those online providers directly.
Can my Mariana jewellery be repaired?
We offer a limited repairs service including replacing clasps, missing stones etc. If your jewellery is outside of the warranty conditions or where there is no proof of purchase, repairs or replacement will be at your cost. For clarification, if an item is covered under Mariana’s warranty please email: firstname.lastname@example.org
According to Australian Consumer Law, we are not obliged to provide a refund or replacement if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is where the item: Has a problem that would have stopped someone from buying the item if they had known about it, is unsafe, is significantly different from the sample or description or does not do what we said it would, or what you asked for and can’t be easily fixed. Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase, as this is required before any action can be taken. For a refund or replacement, the item must have its original packaging, be unworn or unused, have its original tag and be in the same condition it was supplied.
I am from overseas and have bought jewellery from mariana.com.au. In case of a warranty claim, am I eligible for a refund of customs fees and taxes I incurred?
Mariana is not responsible for refunding any customs duties, taxes, and value-added tax (VAT) for orders which were shipped internationally and cleared customs on entry into the destination country. If you wish to return an internationally-shipped order, please contact the customs office or department in your country/country of destination and verify whether you are eligible for duties, taxes and VAT refunds.