Does my Mariana jewellery have a warranty/guarantee?
Mariana jewellery has an unconditional guarantee against all manufacturing defects. Please retain your receipt or pass it onto the gift recipient, as the original proof of purchase is the warranty. If a receipt is not available, a credit card or bank statement will suffice. That does not affect your statutory rights.
Wearing counterfeit charms, or charms by other brands on your Mariana jewellery could damage it and thus will void the warranty. The warranty offered on Mariana products does not affect your legal rights and is provided in addition to those rights.
What do I do if my Mariana jewellery is lost or stolen?
The warranty does not entitle you to replacements or refunds for lost or stolen items.
My Mariana jewellery is damaged. What should I do?
We politely request that faulty or damaged items are returned to a Mariana stockist or be sent to our Repairs and Services Department for assessment. We would advise that you return to the store where the item was originally purchased from. However, if this is inconvenient for you, please send directly to Mariana H/O by registered mail: PO Box 1156, Paradise Point, QLD 4216. Your stockist/Mariana staff will keep you up to date with the progress of your repair/replacement, and the item will be returned to the stockist or directly to you when the assessment/repair is complete.
Can my Mariana jewellery be repaired?
That depends on the work required and will be evaluated on assessment.
We offer a repairs service including replacing clasps, fixing clasps, soldering work, re-threading of charms, removing stuck beads and tightening clips and clasps etc. If your jewellery is outside of the warranty conditions or where there is no proof of purchase, repairs or replacement will be at your cost. This will be quoted once the assessment is complete.